Our customer service :
Available from Tuesday to Saturday, from 10am to 7pm for all your questions.
So don't hesitate to ask, and it's totally free!
By mail : Jc'Vap 35 rue d'occident 59270 Bailleul
By email : click here
I'm impatiently waiting for my parcel! Will the delivery man take good care of it? And how much does he charge?
First of all, you should know that packages are shipped the day after your order if it is placed before 2pm (excluding weekends and public holidays).
The standard shipping method is a certain So-Colissimo or letter-max (product worth less than 30 euros). We chose it because it has great qualities:
* It delivers in 48H (without signature) in all France
The economical shipping method with Mondial-Relay (Free of charge from 59,90€) :
* Longer delivery between 3 & 5 working days & only in point relay.
FREE SHIPPING FROM 59,90€ PURCHASE
Please note that we offer free delivery in mainland France for all orders of a minimum of 59.90 euros, another saving!
FOLLOW YOUR ORDER AT ANY TIME!
You can of course track your package! As soon as your order is shipped, we will confirm it by email with the tracking number of your package. You can also go to your account to get this information. It's important to always know where your package is, right?
All our packages are prepared with care and love. Your order is delivered in its jewellery or watch case and is well-protected in its shipping package, so it will arrive at your home in ideal conditions.